Privacy & Cookie Policy

Dickenson’s Quality Meats Ltd

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from dickensonqualitymeats.co.uk (the “Site”).

We are committed to protecting your privacy and handling your data transparently and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. PERSONAL INFORMATION WE COLLECT

When you interact with our Site (for example, placing an order, submitting a form,or subscribing to emails), we may collect:

• Name

• Billing and delivery address

• Email address

• Telephone number

• Payment details (processed securely via our payment providers — we do not store full card details)

Information collected automatically

When you visit the Site, we automatically collect certain information (“Device Information”), including:

• IP address

• Browser type and version

• Time zone

• Pages visited and interaction data

• Referral sources (e.g. search engines or links)

This information helps us understand how customers use our Site and improve performance.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We process your personal data under the following lawful bases:

Contractual necessity

To:

• Process and fulfil your orders

• Manage payments, deliveries, and confirmations

• Provide customer support

Legitimate interests

To:

• Improve and optimise our website and services

• Detect and prevent fraud

• Analyse site performance and customer behaviour

Consent

Where you have opted in, we may:

• Send marketing emails about products, offers, or updates

• Provide personalised advertising

You can withdraw consent at any time by unsubscribing or contacting us.

3. SHARING YOUR PERSONAL INFORMATION

We only share your data where necessary and with trusted third parties, including:

• Squarespace – our website hosting and ecommerce platform

• Payment providers – to securely process transactions

• Google Analytics – to analyse website usage

• Advertising platforms (e.g. Facebook, Instagram, Google) – for marketing and retargeting (where consent is given)

We ensure that all third parties respect your data and process it in accordance with applicable laws.

We may also disclose your information:

• To comply with legal obligations

• To respond to lawful requests

• To protect our rights, property, or safety

4. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process your data outside the UK or European Economic Area.

Where this occurs, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions where applicable

5. DATA RETENTION

We retain your personal data only as long as necessary to:

• Fulfil the purposes outlined in this policy

• Comply with legal, tax, and accounting obligations

You may request deletion of your data at any time (see Section 9).

6. YOUR RIGHTS

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request transfer of your data (data portability)

• Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us at the details below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

7. DO NOT TRACK

Our Site does not currently respond to “Do Not Track” browser signals.